Supporting our homeowners
Over 7,000 customers are homeowners, which includes leaseholders and shared owners.
Shared ownership is a great way to get onto the property ladder, if saving for a full deposit feels out of reach. You buy a share of your home and rent the rest, and over time, you can buy more shares (called staircasing) until you own your home outright.
You can find out lots more here.
We regularly ask our shared owners and leaseholders for feedback through the Tenant Satisfaction Measures and through regular surveys. This year we introduced some new features for homeowners. These include:
- You can now log communal repairs through MyAster
- We send reminders when your lease term is approaching renewal to let you know what to do next
- Our home ownership emails now include more tailored information.
